Privacy Policy

Effective Date: June 1, 2025

Veedmate (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video downloader tool and related services (collectively, the “Service”) available through our website at www.veedmate.com. By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use the Service.

1. Information We Collect

We collect information to provide and improve our Service, which is designed to assist users, particularly those with limited internet access, in downloading videos for educational and personal use. The types of information we collect include:

1.1 Personal Information

When you register for an account or use our Service, we may collect the following personal information:

  • Name: To personalize your account and communications.
  • Email Address: To send account-related notifications, updates, and respond to your inquiries.

We do not collect or store payment information. All payments for our freemium subscription plans are processed securely through third-party payment platforms, including Stripe, Buy Me a Coffee, Patreon, and cryptocurrency payment providers.

1.2 Non-Personal Information

We may collect non-personal information automatically when you use our Service, including:

  • Usage Data: Information about how you interact with the Service, such as the websites from which you download videos, the frequency of downloads, and the features you use.
  • Device Information: Details about your device, including IP address, browser type, operating system, and device identifiers.
  • Log Data: Information such as access times, pages viewed, and the referring website.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience, analyze usage, and improve the Service. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings.

  • Essential Cookies: Necessary for the operation of the Service.
  • Analytics Cookies: Help us understand how users interact with the Service.
  • Preference Cookies: Remember your settings and preferences.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Process your registration and manage your account.
  • Communicate with you, including responding to inquiries and sending service-related updates.
  • Analyze and improve the Service’s performance and functionality.
  • Monitor and prevent unauthorized use or abuse of the Service.
  • Comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Third-Party Service Providers: We may share information with trusted service providers who assist us in operating the Service (e.g., hosting, analytics, or payment processing). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of such changes and ensure your information remains protected.
  • Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others.

4. Payment Information

Veedmate offers a freemium model with limited features available for free and unlimited access available through paid subscriptions. All payments are processed securely through third-party platforms, including:

  • Stripe
  • Buy Me a Coffee
  • Patreon
  • Cryptocurrency payment providers

We do not collect, store, or process payment information (e.g., credit card numbers) on our servers. All payment transactions are handled by these secure third-party platforms, which comply with industry-standard security protocols, such as PCI-DSS.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of data in transit and at rest.
  • Regular security assessments and updates.
  • Access controls to limit data access to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. No Storage of Downloaded Videos

Veedmate does not store any videos downloaded through our Service on our servers. Our tool facilitates downloads directly from third-party websites to your device. We are not affiliated with any website or platform from which videos are downloaded, and we respect the rights of content creators.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Restriction: Request restriction of processing your personal information.
  • Data Portability: Request a copy of your personal information in a structured, commonly used format.
  • Opt-Out: Opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

To exercise these rights, please contact us at support@veedmate.com. We will respond to your request in accordance with applicable laws, typically within 30 days.

8. International Data Transfers

Veedmate is based in the United Kingdom, and your information may be processed in countries outside your jurisdiction, including the United States, where our service providers may be located. We ensure that any international data transfers comply with applicable data protection laws, such as the UK GDPR and EU GDPR, through appropriate safeguards like Standard Contractual Clauses.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it. If you believe we have collected information from a child under 16, please contact us at support@veedmate.com.

10. Third-Party Websites

Our Service allows you to download videos from third-party websites. These websites have their own privacy policies and terms of service, which we do not control. We encourage you to review the privacy policies of any third-party websites you access through our Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website or by sending you an email. The updated policy will be effective as of the date posted, as indicated at the top of this document.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Veedmate
One Canada Square, Canary Wharf
London, E14 5AB
United Kingdom
Email: support@veedmate.com

© 2025 Veedmate. All rights reserved.