Refund Policy

Effective Date: June 1, 2025

Veedmate (“we,” “us,” or “our”) is committed to providing a clear and transparent refund policy for our freemium video downloader tool and related services (collectively, the “Service”) available through our website at www.veedmate.com (the “Website”). This Refund Policy outlines the terms under which refunds and cancellations are handled for our paid subscription plans. By purchasing a subscription or using the Service, you agree to this Refund Policy, our Privacy Policy, and our Terms and Conditions.

1. Subscription Plans and Payments

Veedmate offers a freemium model, with limited features available for free and unlimited access available through paid subscriptions, including our Pro and Premium Access plans. All payments for subscriptions are processed securely through trusted third-party payment platforms, including:

  • Stripe
  • Buy Me a Coffee
  • Patreon
  • Cryptocurrency payment providers

We do not collect, store, or process payment information (e.g., credit card numbers) on our servers. All payment transactions are handled by these third-party platforms, which comply with industry-standard security protocols, such as PCI-DSS.

2. Registration Requirement

To access the Pro or Premium features of the Service, you must complete registration on our Website using the same email address used during payment. This is necessary for us to verify your purchase and grant access to the subscribed features. If you fail to complete registration or use a different email address for registration than the one used for payment, we will be unable to verify your purchase, and access to the Pro or Premium features will not be granted. Payments made without completing registration are non-refunded.

3. Non-Refundable Payments

All payments for Veedmate subscriptions, including Pro and Premium Access plans, are non-refunded, except as required by applicable law. This includes, but is not limited to:

  • Payments made without completing registration on our Website.
  • Payments for subscriptions that you choose not to use or access.
  • Payments for subscriptions that are canceled after the billing cycle begins.

We encourage you to review the features of our subscription plans before purchasing to ensure they meet your needs.

4. Subscription Cancellation

You may cancel your monthly subscription at any time through your account settings on the Website or by contacting us at support@veedmate.com. Cancellation will take effect at the end of the current billing cycle, and you will retain access to the subscribed features until the billing cycle ends. No refunds or partial refunds will be provided for the remaining portion of a billing cycle upon cancellation.

5. Exceptions to Non-Refundable Policy

Refunds may be issued in exceptional circumstances where required by applicable law (e.g., consumer protection laws in your jurisdiction). To request a refund, please contact us at support@veedmate.com with your purchase details, including the email address used for payment and registration, and a description of the issue. We will review your request and respond within a reasonable timeframe, typically within 14 business days.

6. Payment Disputes

If you encounter issues with payments, such as unauthorized charges or billing errors, please contact the relevant third-party payment platform (Stripe, Buy Me a Coffee, Patreon, or cryptocurrency provider) directly, as they handle all payment processing. You may also reach out to us at support@veedmate.com for assistance, and we will work with you and the payment provider to resolve the issue, subject to their terms and policies.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website or by sending you an email. The updated policy will be effective as of the date posted, as indicated at the top of this document.

8. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or our payment processes, please contact us at:

Veedmate
One Canada Square, Canary Wharf
London, E14 5AB
United Kingdom
Email: support@veedmate.com

© 2025 Veedmate. All rights reserved.